At Baxton Studio Shop, we’re committed to ensuring your complete satisfaction with our stylish and affordable furniture collections. We understand that sometimes a product might not meet your expectations, which is why we’ve created this straightforward returns and exchanges policy.
Return & Exchange Eligibility
We accept returns and exchanges within 15 days of your receipt of items. To be eligible for a return or exchange, your item must be:
- In its original condition
- Unassembled and unused
- In the original packaging with all tags attached
- Accompanied by the original receipt or proof of purchase
How to Initiate a Return or Exchange
Follow these simple steps to process your return or exchange:
- Contact Our Customer Service: Email us at [email protected] within 15 days of receiving your order
- Provide Order Details: Include your order number, product information, and reason for return/exchange
- Receive Authorization: We’ll send you a Return Merchandise Authorization (RMA) number and instructions
- Package Your Item: Securely pack the item in its original packaging
- Ship the Item: Send the package to our returns address (provided with your RMA)
Refund Process
Once we receive and inspect your returned item:
- Refund Timing: Refunds are processed within 5-7 business days after we receive your return
- Refund Method: Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Shipping Costs: Original shipping fees are non-refundable
- Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error
Non-Returnable Items
For health and safety reasons, the following items from our collection cannot be returned or exchanged:
- Floor Care Products: Canister Vacuums, Carpet Cleaner Machines, Handheld Vacuums, and Floor Care Accessories
- Dorm Home Appliances
These items are exempt from returns due to hygiene considerations and are clearly marked as non-returnable on their product pages.
Exchange Policy
We’re happy to exchange items for a different size, color, or style, subject to availability. Exchanges follow the same process as returns. If the exchange item costs more than the original, you’ll need to pay the difference. If it costs less, we’ll refund the difference.
Return/Exchange Request Template
Copy and paste this template into an email to [email protected]:
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Content:
Dear Baxton Studio Shop Customer Service,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Product Name: [Product Name]
Reason for Return/Exchange: [Please provide details]
Preferred Resolution: [Refund/Exchange for specific product]
Please send me the return instructions and RMA number at your earliest convenience.
Thank you,
[Your Name]
[Your Email Address]
[Your Phone Number]
Need Help?
Our customer service team is here to assist you with any questions about returns or exchanges:
Email: [email protected]
Business Hours: Monday-Friday, 9:00 AM – 5:00 PM PST
Returns Address: (Provided with your RMA authorization)
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund at no additional cost to you.
We appreciate your trust in Baxton Studio Shop and are committed to making your furniture shopping experience as seamless and satisfying as possible.